FAQ

You can check the order status in My Account by logging in with your Username and Password. Please click on “Forgot Password” in case if you forgot your password.

If you have completed payment, and more than 2 business days have passed since you placed your order, and you have not received a shipping confirmation, and you do not see the status of your order change from “Pending” to “Complete” (“My Account” > “Recent Orders” > “Order Status”), then please use the form on our “Contact Us” page and a representative will assist you as soon as possible.

In order to protect the safety and wellbeing of patients, government regulations prohibit the returning of any pharmaceutical product. These regulations apply in all countries worldwide. Please email customer support to : support@medsgenerics.eu for any product related issues or concerns.

To cancel an order, please email our customer support team at : support@medsgenerics.eu or chat with us Online and a representative will assist you with your request. Please note: We cannot cancel an order once it has shipped.

Orders are shipped Monday-Friday (excluding public holidays). Our customer support team will email you as soon as the order is shipped.

We will email you the Tracking number in 24 to 48 working hours (Monday to Friday) as soon as the order is shipped.

We are using SSL Encryption (Secure Socket Layer) on this website with 256 bit encryption. This technology encrypts all communication between the sites secured pages and your computer making it safe to submit personal and credit card information.

Please select the product and quantity from the Products page and continue to checkout. For any difficulties or issues please email our customer support to : support@medsgenerics.eu.

Kindly allow 48-72 hours for tracking number to get updated on tracking website. Please note that we are using local postal services to ship your shipment and hence they have their own processes, local post is usually not as fast as courier companies and hence there will be some delay in tracking numbers showing up on tracking websites.

No, Sorry, we cannot ship via any Courier Service except local post because courier companies would ask for prescription to be shipped along with order. Moreover they also ask for various other set of documents which are time consuming and eventually delays the process of shipping. Sending shipments by Local post Is the most efficient and cost effective way of sending these shipments in Discreet Manner.

Since we deliver from within US, it should ideally take 3 to 5 business days; however due to the current COVID 19 crisis it may get delayed depending on the precautions and safety measures followed by the postal delivery services in your location.

All our products are manufactured in a state of an art facilities or pharmacies with highest quality standards and manufacturing process.

We send every order discreetly packed in an unmarked envelope, so that your right to privacy and anonymity is respected in every minute detail. No one, including delivery courier, will know what is contained in your parcel. This is the ultimate protection of your health information.

Since your order is being shipped from within US, customs will not be involved and hence we assure of delivery in 3 to 7 business days maximum. Please check our Shipping Policy for any additional information.

Drugs that are not produced by the original manufacturers are called generics. They have the same ingredients, effects and safety, and are legally produced in countries where the patent for the monopolistic production of the brand medicines expired. The cost of production is the only thing that influences the price of generic drugs, making them a significantly cheaper solution than the brand medicines which always bear the costs of development, promoting and patenting.

Since the medicines that we at Medsgenerics.eu retail are generic drugs, they cannot look like the originals, because that would violate the copyright law. Therefore, generic drugs are different in form, shape and color, as well as the name, but identical to the original medicines in every other essential detail like medicinal effects and safety.

Since generic medicines are produced under close supervision of the same authorities that monitor the safety of the original medicines, it is but natural that their safety is as good as that of the original preparations.

Yes, the pharmacies from which we receive drug price lists operate only with FDA-approved drugs.

The price of generic medicines includes only the cost of produce and materials. The manufacturers of generic medicines do not need to invest in the development of the formula and subsequent trials, tests and researches with promotion and patenting afterwards. Thus, when you buy generic medicines, you pay only for the product, and not the brand or its history behind it.

Currently, we accept payments empowered by Visa, Master Card, Cash App, Western Union, Money Gram, VENMO and Bitcoins.

No, we do not need a prescription to place an order with us. However, by ordering from our website, you confirm that you are receiving medical guidance regarding the use of these products. We are not able to advise on the usage of these products, dosages or frequency of administration as that must be done by your healthcare practitioner.