Medsgenerics.eu steadfast endeavor is customer satisfaction where we provide our customers with superior products at honest prices. Bearing that is mind we have the refund policies. We provide 100% money back for:
- Untimely delivery of products
- Delivery of damaged products
- Dispatch at a wrong address due to an inaccuracy in our system
Since we take your health very seriously we reship your products free of cost in case of
- Dissatisfaction with our products or services
- Delivery of wrong goods due to an error from our side. Post a check in our database; we will reship the correct products
In case of delivery of wrong or damaged products, On placing a request, we will reship the products free of cost.
Cancellations
A customer can cancel the order within 24 hours provided it’s not been dispatched from our side.
How to obtain refund/reshipment
Opting for refund/reship is simple. Just follow the below mentioned steps-
- Contact customer support via email to support@medsgenerics.eu
- Kindly mention the order number and reason for cancellation or reshipment while placing the request
- Customer support will check the details and trace the order
- Refund-If the order has not yet been dispatched or dispatched at a wrong address, refund will be initiated
- Reship- If the request meets the above mentioned criteria, the product will be reshipped
Exceptions
Please note we will not refund or re-ship any order in case if it is showing as DELIVERED on the postal tracking website.